Return and Refund Policy

1. Return and exchange conditions

Customers should check the condition of the goods and may exchange/return them immediately at the time of delivery/receipt in the following cases:

• The goods are not of the correct type or model as ordered or as shown on the website at the time of ordering.
• The quantity is insufficient, and the set is incomplete as per the order.
• External damage such as torn packaging, dents, etc.

Customers must cooperate by providing relevant documents to prove the defect in order to complete the return/exchange of goods.

2. Regulations regarding the time frame for notifying and returning exchanged products.

Return/Exchange Notification PeriodWithin 48 hours of receiving the product in cases where the product is missing in quantity, is not the correct type, or does not match the description…

Product return shipping timeWithin 3 days of receiving the product.Product return locationsCustomers can bring their goods directly to our office/store or send them via postal service.

3. Processing time for returns and exchanges

The process of sending replacement products or issuing refunds will only begin after the customer has completed the inspection and evaluation of the returned product.

The product quality assessment process takes 3 business days. The Customer Service department will contact and agree with the customer on the return/exchange decision, and agree on a delivery schedule and fees (if any).

In case you have any feedback/complaints regarding product quality, please contact our customer service hotline.