Privacy Policy

I. Purpose of information collection:

The collection of data on the e-commerce website banhbaominh.com mainly includes: email, phone number, and address. This is information that banhbaominh.com requires customers to provide when purchasing to ensure the interests of consumers when banhbaominh.com contacts to confirm orders upon registration.

II. Scope of information use

The e-commerce website banhbaominh.com uses the information provided by customers to:

• Provide services related to customers.
• Send notifications about exchange activities between customers and the banhbaominh.com website.
• Prevent activities that damage customer user accounts or activities that impersonate customers.
• Contact and resolve issues with customers in special cases.
• Do not use customers' personal information outside the purposes of confirmation and contact related to transactions at the banhbaominh.com website.
• In case of legal requirements: banhbaominh.com is responsible for cooperating and providing customer personal information when requested by judicial authorities, including: Public Prosecutor's Office, courts, and investigative police agencies related to certain violations of law by customers. Besides that, no one has the right to violate the personal information of customers.

III. Information storage duration

Customer personal data will be stored until there is a cancellation request from the customer. Otherwise, in all cases, member personal information will be kept confidential on the servers of the banhbaominh.com website.

* Address of the unit collecting and managing personal information

BAO MINH CONFECTIONERY JOINT STOCK COMPANY

Northern Head Office Address: Lot B2-3-3a – Nam Thang Long Industrial Park (Zone B) – Thuong Cat Ward – Hanoi City

Southern Head Office Address: Lot 54, Road No. 2 – Tan Tao Industrial Park – Tan Tao Ward – Ho Chi Minh City

Phone: 1900 636443 – 0243 719 2355. Fax: 0243.780.5024

Email: banhkeobaominh1955@gmail.com

Means and tools for users to access and edit their personal data.

Customers have the right to send complaints about the disclosure of personal information to third parties to the management board of the banhbaominh.com website. Upon receiving these feedbacks, the website management board will re-confirm the information, and is responsible for answering the reason and guiding customers to restore and secure the information again.

Commitment to customer information confidentiality

• Personal information of members on banhbaominh.com is committed to absolute confidentiality according to the personal information protection policy of banhbaominh.com. The collection and use of information of each member are only performed with the consent of that customer, except for cases where the law provides otherwise.
• Do not use, do not transfer, provide, or disclose to any third party about the member's personal information without permission from the member.
• In case the information storage server is attacked by hackers leading to the loss of member personal data, banhbaominh.com will be responsible for notifying the authorities for timely investigation and handling, and notifying members.
• Absolutely secure all online transaction information of members, including digitized invoice and document information in the secure central data area of banhbaominh.com.
• The management board of banhbaominh.com requires individuals, when registering/purchasing as a member, to provide full relevant personal information such as: Full name, contact address, email, phone number..., and be responsible for the legality of the above information. The management board of banhbaominh.com is not responsible as well as does not resolve any complaints related to the interests of that member if it is considered that all personal information provided by that member upon initial registration is inaccurate.

Process for handling complaints related to customer personal information

• Members on the e-commerce site banhbaominh.com have the right to send complaints about issues related to personal information on the banhbaominh.com site to the website management board via:

Phone : 0936-445-616

Or email: banhkeobaominh1955@gmail.com

• Upon receiving the complaint, the website management board is immediately responsible for checking the status of the customer's complained information, the cause, and finding ways to overcome it. In necessary cases, they can use the support services of network security companies.
• The website management board is responsible for responding to the complainant about the result of resolving the complaint within 30 days from the date of receiving the complaint.
• In case the complaint resolution result shows that the fault belongs to the website management board, the website management board must compensate the complainant for actual damages arising from the violation of commitments regarding customer personal information confidentiality.